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Shipping & Returns
We ship orders to the "lower 48" using a flat-rate, $4.99, per-order charge. Alaska & Hawaii are covered below.
REGULAR SHIPPING (LOWER 48 USA): $4.99
Normally ships within 1 business day, delivered in 2-6 business days.
In the case of any exceptions, you will be contacted by Customer Service prior to your order being shipped.
2-day, 3-day, or overnight shipping is available by calling us TOLL FREE: (866) 711-4843
Actual shipping costs will be assessed for expedited orders.
ALASKA & HAWAII SHIPPING
Alaska & Hawaii orders will be charged actual shipping costs, and customers are contacted prior to shipment for their approval of the shipping charges. Initially, a $19.95 charge is assessed by default and refunds issued if the actual shipping amount is less.
We can ship to virtually any address in the world!
There are restrictions on some products, and some products cannot be shipped to international destinations such as: North American Rescue products, Team Wendy helmets, and SAM Medical Products.
International orders will be charged actual shipping costs, and customers are contacted prior to shipment for their approval of the shipping charges. Initially, a $39.99 charge is assessed by default and refunds issued if the actual shipping amount is less. If the charge is greater, your order will be held until you have given your approval of the shipping charge.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
As an international customer, there are few things you need to know:
- We are prohibited by distribution agreement from shipping products from North American Rescue, SAM Medical Products, or the Pocket BVM internationally. If you place any of those items in your cart you will be contacted and informed that they are unavailable in your area. If you need those products, please let us know. We will forward your request to the manufacturer, who will direct you to a distributor in your region.
- All International orders will ship via USPS International Priority Mail.
You may return most new, unopened items within 30 days of delivery for a full refund.
We will also pay the return shipping costs if the return is a result of our error: you received an incorrect or defective item, etc.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us first with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.